St Ives Holidays General Information
The following are for guidance only. In all cases the Booking Conditions have priority and must be read as well.
Arrival and Departure Information
Office Opening Hours
Our office opening hours are Monday to Saturday 9am to 5pm. We are closed on Sundays and most bank holidays.
Where do I pick up my keys?
The majority of keys are stored in a keysafe at the property. Details about this, or other key collection arrangements that may apply, will be sent to you before your holiday.
When can I get my keys?
Keys are available from 3pm. If you arrive early, please pop into our office and leave a mobile number with us. If your property is ready before 3pm we will contact you.
After 5pm and on Sundays keys are automatically taken across to the Queens Hotel opposite our offices who have kindly agreed to hold our keys until 9pm.
If you anticipate arriving after 9pm we suggest contacting DJ Cars (01736 796633) who will collect your keys from us and meet you with them. They will make a small charge for this. We regret that any keys not collected by 9pm will not be available until 9am the following morning.
Car Parking
For information relating to parking in St Ives, please click here.
I am arriving by train/coach, Can I arrange for a taxi to pick me up?
Yes. Please contact DJ Cars on 01736 796633. They can collect your key from us first and then collect you from the station when you arrive if you ask them. They will make a small charge for this.
Where can I leave my luggage?
If you arrive before your property is ready, you are welcome to leave your luggage at our offices.
Vacating your property on the day of departure
All properties MUST be vacated by 10am on the departure day. Keys must then be handed back to our office by 10.30am that day. We are afraid that this cannot be extended as properties must then be prepared for the next visitors.
Where parking is provided with the property, this must also be vacated at 10am.
Cleaning
Although properties are cleaned between bookings you are expected to keep and leave the property in a clean and tidy state.
What happens if I have a problem while I'm here?
St Ives Holidays is a customer focused company. If you have a problem while you are staying with us and require assistance call into our office or ring us on 01736 794686.
Outside office hours please contact the oncall member of staff. The number is provided in the booklet you receive with your keys.
Your Booking
Priority rebooking… we’ve changed things up a little
You may remember previously rebooking the holiday home you just stayed in using a little printed form.
We’re delighted to announce that we’re trying to do our bit for the planet, so have decided there will be no more little printed forms because we’ve gone digital! But don’t worry, these changes make it even simpler for you.
What happens now?
Every year in June we release the next 12 months of availability for all our holiday homes. We don’t announce this information to the public via our website until July. This gives you, as our wonderful, loyal customer until the end of June to priority rebook the holiday home where you just stayed.
So as a previous visitor to this holiday home, you’ll become one of the first to know when it’s available to rebook!
What do you need to do?
You don’t have to do a thing. We’ll send you an email (or letter if we don’t have your email) in June. We’ll let you know that the holiday home has renewed with us again for next year and details on how to make your priority rebooking.
Short breaks
St Ives is the perfect destination for a short break. Please search online for short stays or contact one of our team who will be happy to help you.
If you would like to take a short break please contact us where our staff will be happy to help you. We offer short breaks of three-six nights all year round in almost all of our beautiful cottages. Whatever the time of year, and no matter how long you can spend here, we’re sure to have something to suit.
Short breaks are charged as follows: 75% of week price for 3 nights; 80% of week price for 4 nights; 85% of week price for 5 nights; 90% of week price for 6 nights.
Changing a booking
Once a booking has been confirmed the booking cannot be changed to another property except by dealing with the booking as a cancellation (see cancellation). The dates of a booking may be changed within the same calendar year if available and the owner agrees in which case a transfer fee of £15.00 will be payable.
Cancelling your holiday
If you need to cancel your holiday, contact St Ives Holidays by telephone, email or in writing. Please see our Booking Conditions for full details.
Do you accept group bookings? Is there an age limit?
St Ives Holidays reserves the right to accept/refuse bookings at their discretion.
St Ives is a popular location for weddings and multiple generations of the same family holidaying together. If you require assistance in selecting properties in close proximity to match your group requirements please call our staff who will be happy to help.
We regret that we do not accept bookings for stag/hen parties and similar.
Can I bring a dog?
Visitors pets are only accepted in properties which specifically state this in the property details, but there is no guarantee that there have not been pets or assistance dogs in other properties.
Please read the Booking Conditions for further information on bringing a pet to a property
From the Sunday before Easter Day to 1st October, there are restrictions on where and when dogs are permitted on beaches.Dogs are generally permitted on Bamaluz Beach, Lambeth Walk Beach and Porthkidney Sands (Lelant).There are time restrictions in place on Harbour Beach and Carbis Bay Beach.Seasonal restrictions vary by beach with some restrictions 24 hours and others time specific. Before taking a dog onto a beach please read the signage at the beach.
Assistance Dogs
If you have a registered assistance dog, please contact the office for further help.
What is provided at the property?
All properties are fully furnished as detailed in the property details
Kitchens are equipped with basic cooking equipment and there is sufficient crockery and cutlery for the number of people a property sleeps. If you use anything specialised or have any favourites, we advise you to bring your own.
Basic cleaning materials and a toilet roll are supplied. We would advise you to bring extra tea towels, washing powder, dishwasher tablets, additional toilet rolls etc.
From 2018 Towels are provided in all properties specified
Irons are provided, but you may wish to bring a hairdryer with you.
See below for information for links on hiring Towels and Baby and Toddler equipment.
Hiring Baby and Toddler equipment
Baby and Toddler equipment can be hired by arrangement through Star Equipment Hire (01736 791685, www.stiveshire.co.uk).
Wheelchair Hire
Wheelchairs can be hired by arrangement through Star Equipment Hire (01736 791685, www.stiveshire.co.uk).
For information on Beach Wheelchairs see www.cornwallmobility.co.uk).
Electricity & Gas
This is included in the price of your holiday
Allergies, Pets, Damp, Bedding
Pets
If you are allergic to animals, check with us before booking any accommodation. In some instances owners bring their own pets but do not allow visitor's pets.
Damp
The Cornish air is often warm and moist which tends to cause condensation, and we would advise all visitors to open windows during their stay.
Bedding
Generally bedding is synthetic but please inform us at the time of booking if you have an allergy to feather bedding.
While you are here
Useful Addresses and Telephone Numbers
Taxi D.J. Cars 01736 796633
Linen Hire & Cots, High Chairs, Stair Gate Star Linen Hire 01736 791685
Towel Hire Done'n'Dusted 01736 795404
Visitor Information Centre St Ives 09052 522 250 (20p per minute)
Leisure Centre & Swimming PoolSt Ives Leisure Centre 01736 797006
Television Reception
Interference to the picture can be experienced at times and is not necessarily a fault in the set or the aerial but can be due to the granite hills in the area, the tides and/or weather conditions.
Swimming Pool & Leisure Centre
St Ives has a Leisure Centre & 25m Swimming Pool situated at Trenwith Burrows at the top of St Ives. The facilities provided currently include:
- 6 lane 25m pool
- Learner pool
- Sports cafe
- 60 station Breeze fitness gym
- dance studio
- fitness classes
- function suite
Family and individual weekly membership is available for swimming and/or Breeze, as well as daily swimming sessions. Contact the leisure centre for their current charges.
St Ives Leisure 01736 797006.St Ives Leisure Centre, Trenwith Burrows, St Ives, Cornwall, TR26 1HB
St Ives Holidays Map Reference D3
Recycling
Cornwall has an excellent recycling record and we would ask visitors to help by taking their bottles, cans and paper to the recycling stations around the town.
